Bergstrom - Elder Consulting Group

                                                         Say Yes! To Success

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Bergstrom-Elder Consulting Group is a company specializing in serving the plumbing, electrical, and HVAC service contractor. Our services include human resource management, technician training, customer service representative and dispatch training, management training, and implementation of new ideas to make the client more profitable. To find out more about our products and services, click here.

Check out our upcoming February 2012 NATE Training and Testing

Our Mission

Helping our clients to implement change to improve the profitability, culture, and owner satisfaction.

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What do BEC Group's Clients Say About Us

Training for dispatchers, customer service reps, technicians.

Read some of the comments from our clients, Click Here

 

In The News

Articles and information about us, Click Here              

 

Contact Information

Contact us at anytime regarding a FREE analysis of your needs.

Telephone
734-730-8110
FAX
248-449-7211
Postal address
P.O. Box 9, Northville, MI 48167-0009
Electronic mail
General Information: Info@sayyestosuccess.com
 
 

Bergstrom-Elder is a consulting and training company serving plumbing, heating, air conditioning, electrical, and maintenance contracting firms in Detroit Michigan, Naples Florida, with their unique BluePrint For Success, csr , dispatch, sales, tech, management, customer service training using F.I.S.H., Fish trainer material, and the say yes to success method. Our training and success comes from our experience at Bergstrom’s Inc., Blue Dot, Contractors 2000, Service RoundTable, ACCA, NAPHCC, MPMCA, and various other sources. We are a trainer of customer service, to the customer service rep, service and maintenance technician. We also coach management. Safety training in Asbestos awareness, ladder safety, driving safety, construction safety and plumbing HVAC safety. We are often known as BEC Group, and sayyestosuccess.com.     

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