Bergstrom - Elder Consulting Group

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Bergstrom-Elder Consulting Group is a company specializing in serving the plumbing, electrical, and HVAC service contractor with onsite consulting. Our services include human resource management, technician training, customer service representative and dispatch training, management training, NATE training, and implementation of new ideas to make the client more profitable. To find out more about our products and services, click here.

Check out Our NATE Continuing Education Training, Review Training & NATE Testing

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Our Mission

Helping our clients to implement change to improve the profitability, culture, and owner satisfaction.


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  BEC Group trains CSRs, Dispatchers, and Technicians in Customer Service.

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BEC Group provides customer service and NATE training for HVAC and Plumbing Technicians.
Telephone
734-730-8110
Postal address
P.O. Box 9, Northville, MI 48167-0009
Electronic mail
General Information: Info@sayyestosuccess.com
 
 

    

Bergstrom-Elder is a consulting and training company serving plumbing, heating, air conditioning, electrical, and maintenance contracting firms in Detroit, Michigan and Central, Florida, with their unique BluePrint For Success, CSR , dispatch, sales, technician, management, customer service training using F.I.S.H., Fish trainer material, and the say yes to success method. Our training and success comes from our experience at Bergstroms Inc., Blue Dot, Contractors 2000, ServiceRoundTable, SRT, ACCA, NAPHCC, MPMCA, and various other sources. We are a trainer of customer service, to the customer service representative, dispatcher, service and maintenance technician. We also coach management. Safety training in Asbestos awareness, ladder safety, driving safety, construction safety and plumbing HVAC safety as an OSHA approved 10 and 30 hour construction safety trainer. We are a NATE proctor and regularly have Core and Specialty review classes. We have a 10 hour safety program approved for NATE continuing education. We are often known as BEC Group, and sayyestosuccess.com.     

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