Bergstrom - Elder Consulting Group

                                                         Say Yes! To Success

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  • Time to Bring your Service Management Into the 21st Century? We can Help!

     

     

     

  • Is your service department losing money? With 40+ years in the industry and a service management team of one to fifteen, Dan can help your team be more productive, build a team, increase productivity, and make your company more profitable.
  • Just hiring or promoting your first service manager? Why not get them off on the right foot!
  • Does your existing team need improved Customer Service skills, we can help!
  • Trouble between the dispatcher and the technicians, email or call us!
  • Losing calls with poor scheduling, quoting prices over the phone, or poor Customer Service, email or call us!
  • Not enough work, email or call us!

Click Here to email us with your questions, concerns, or for more information.

Bergstrom-Elder is a consulting and training company serving plumbing, heating, air conditioning, electrical, and maintenance contracting firms in Detroit Michigan, Naples Florida, with their unique BluePrint For Success, csr , dispatch, sales, tech, management, customer service training using F.I.S.H., Fish trainer material, and the say yes to success method. Our training and success comes from our experience at Bergstrom’s Inc., Blue Dot, Contractors 2000, Service RoundTable, ACCA, NAPHCC, MPMCA, and various other sources. We are a trainer of customer service, to the customer service rep, service and maintenance technician. We also coach management. Safety training in Asbestos awareness, ladder safety, driving safety, construction safety and plumbing HVAC safety. We are often known as BEC Group, and sayyestosuccess.com.     

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