Bergstrom
- Elder Consulting Group
Say Yes! To Success
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Say Yes! To Success |
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When most contractors hire a new Customer Service Consultant or Dispatcher, that new employee has little, if any, experience in quality customer care. They learn on the job for the last person hired, or simply by trial and error. Usually either method produces results that anger customers, costing you dollars in sales and profits. A well trained Customer Care Consultant will add dollars in sales and to the bottom line. They can help the customer make decisions on maintenance agreements, add on products and services. They keep customers informed, solve service and installation problems, and begin the process of making lifelong customers for your business. Training these employees properly is a worthwhile investment for your future. Contact us for more information and sample pages from our information packed manual. Click Here  
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Bergstrom-Elder is a consulting and training company serving plumbing, heating, air conditioning, electrical, and maintenance contracting firms in Detroit, Michigan, Naples, Florida, with their unique BluePrint For Success, csr , dispatch, sales, tech, management, customer service training using F.I.S.H., Fish trainer material, and the say yes to success method. Our training and success comes from our experience at Bergstrom’s Inc., Blue Dot, Contractors 2000, Service RoundTable, ACCA, NAPHCC, MPMCA, Air Conditioning Contractors of America, National Association of Plumbing, Heating, Cooling Contractors, Michigan Plumbing and Mechanical Contractors Association, and various other sources. We are a trainer of customer service, to the customer service rep, service and maintenance technician. We also coach management. Safety training in Asbestos awareness, ladder safety, lead safety, driving safety, construction safety and plumbing HVAC safety. We are often known as BEC Group, and sayyestosuccess.com. Bergstrom - Elder Consulting Group is an approved Nate, North American Technician Excellence, trainer and testing organization and proctor. Copyright © 2007 Bergstrom-Elder Consulting Group - Web Master: dan@SayYesToSuccess.com
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