Say Yes! To Success

Western Wayne Plumbing & Mechanical Contractors Association

 

Bergstrom-Elder is a consulting and training company serving plumbing, heating, air conditioning, electrical, and maintenance contracting firms in Detroit, Michigan, Naples, Florida, with their unique BluePrint For Success, csr , dispatch, sales, tech, management, customer service training using F.I.S.H., Fish trainer material, and the say yes to success method. Our training and success comes from our experience at Bergstrom’s Inc., Blue Dot, Contractors 2000, Service RoundTable, ACCA, NAPHCC, MPMCA, Air Conditioning Contractors of America, National Association of Plumbing, Heating, Cooling Contractors, Michigan Plumbing and Mechanical Contractors Association, and various other sources. We are a trainer of customer service, to the customer service rep, service and maintenance technician. We also coach management. Safety training in Asbestos awareness, ladder safety, lead safety, driving safety, construction safety and plumbing HVAC safety. We are often known as BEC Group, and sayyestosuccess.com. Bergstrom - Elder Consulting Group is an approved Nate, North American Technician Excellence, trainer and testing organization and proctor.     

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