Say Yes! To Success

On Site Business Coaching

When it's time to change the way you do business

Safety Training

Safety saves lives, injury, AND money

Technician Customer Care Training

Ready to train your technicians on customer care

Customer Service Training

Not closing calls, customers complaining about your staff

Menu Pricing Books & Training

Are you changing the right price

Service Management Training

Want to maximize technician efficiency and close service calls

Employee Handbooks & Other Human Resource Products

Is everyone on the same page

Employee Blueprints for Success

What does a technician do to get a raise

Marketing Help

Helping the Contractor Get More Customers

Other Products & Services

Presentations, forms, teamwork training and more....

Bergstrom-Elder is a consulting and training company serving plumbing, heating, air conditioning, electrical, and maintenance contracting firms in Detroit Michigan, Naples Florida, with their unique BluePrint For Success, csr , dispatch, sales, tech, management, customer service training using F.I.S.H., Fish trainer material, and the say yes to success method. Our training and success comes from our experience at Bergstrom’s Inc., Blue Dot, Contractors 2000, Service RoundTable, ACCA, NAPHCC, MPMCA, and various other sources. We are a trainer of customer service, to the customer service rep, service and maintenance technician. We also coach management. Safety training in Asbestos awareness, ladder safety, driving safety, construction safety and plumbing HVAC safety. We are often known as BEC Group, and sayyestosuccess.com.     

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